Frequently Asked Questions

*Please note our one-on-one consultation process is comprehensive and designed to address all your questions as well as your event catering needs. Please read our terms and conditions for more information on payments, deposits and other administration queries.

All of our pricing is customised to your needs, plus an 18% service charge and VAT charge.

Our 18% service charge includes all of the general liability insurance, admin coordination, transportation and all equipment and food products needed to execute our services for your event or occasion.

When you have secured our services for your event with a confirmed date and deposit, you can adjust menu selections and services up until 2 weeks before to your event.

Yes, all of our menus are based on popular combinations, which can be customised to your needs during consultation.

Please read our Terms and Conditions below for details.

We serve most of the Gauteng area, including Johannesburg and Pretoria, and all transport and delivery costs are included in our pricing.

We can cater for events, at any location that allows caterers. This includes public or private locations, parks, beaches, churches, venue spaces, etc.

We have no minimum to what events or number of guests we cater for, but we do require finalisation of these details two weeks before the event, with a deposit paid. Any changes after this time cannot be accommodated for.

We cater for all common dietary options and specifications, including vegetarian, vegan, food intolerances and religious requirements. The details of which will be discussed during your consultation with us.

Our costing includes delivery and on-site preparation fees, if applicable.

Menu samplings are popular, particularly for wedding planning, and these can be arranged during consultations with us for a nominal fee.

We require a 50% confirmation deposits no later than 2 weeks before the event.

You can reach us via email or telephone at any time. Complete the contact form on this website and we will get in touch with you to discuss and plan your event.

If you have a question that is not listed above, please fill out the contact form on our contacts page and we will respond as soon as we can.

Terms & Conditions

Deposits:

Confirmed bookings require [75 %] deposit with a signed confirmation agreement, along with a mutually agreed-upon list of services required.

Quotes: All quotes are valid for 30 working days.

Final balance of payments must be paid prior to final delivery.

Cancellations:

Clients, event organisers or those responsible for payment, will be held liable in the event of a cancelled event, specifically:

  • For cancellations within 7 days before the event date: Client, event organiser or those responsible for payment, will be held liable for payment of the full quoted price.
  • For cancellations between 14 and 8 days before the event date: Client, event organiser or those responsible for payment, will be held liable for payment of 50% of the quoted price.
  • For cancellations between 21 and 15 days before the event date: Client, event organiser or those responsible for payment, will be held liable for payment of 25% of the quoted price.

OBSONATUM PREMIUM CATERING reserves the right to revise pricing should costing fluctuate beyond reasonable control.